RETURN AND REFUND POLICY

Effective Date: June 1, 2026

Thank you for using El Mandoub Application and our services. This Return and Refund Policy outlines the conditions under which refunds, cancellations, and subscription terminations are handled

1. General Policy

By purchasing any subscription, consultancy service, or transaction through the Application, you agree to this Cancellations and Refunds section. All cancellation and refund requests are subject to review by Elite Projects and will be handled in accordance with these Terms and applicable law.

2. Subscription Cancellations

Monthly Subscriptions:

Users may cancel their monthly subscription at any time through their account settings or by contacting customer support.
Subscription cancellations will take effect at the end of the current billing cycle (the next renewal date).
The subscription will remain active and accessible until the end of the paid billing period.
No refunds, whether partial or full, will be issued for any unused portion of the subscription period.
Once canceled, the subscription will not automatically renew for the next billing cycle.
Where subscriptions are purchased through the Apple App Store, Google Play Store, or another third-party marketplace, cancellations, billing, and refunds may also be subject to the policies of the applicable app store.

3. Service and Transaction Cancellations

For one-time transactions or service bookings:

Users may request cancellation of a confirmed transaction, subject to review and approval.
Approved cancellations are eligible for a partial refund only.
A cancellation fee or percentage deduction will be applied to the original transaction amount before the refund is processed.
The remaining balance, after deducting the applicable cancellation fee, will be refunded to the original payment method.
The cancellation fee percentage may vary depending on the type of service or transaction.

4. Non-Refundable Services

The following are generally non-refundable unless otherwise required by applicable law:

Completed services
Services already delivered or fulfilled
Subscription fees for the current billing period
Administrative, processing, or government-related fees paid on behalf of the customer

5. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
We are not responsible for delays caused by third-party payment processors or banks.

6. Refusal of Refund Requests

Elite Projects reserves the right to refuse a cancellation or refund request where:

The request does not comply with these Terms.
Involve fraudulent activity or misuse of our services;
The requested service has already been completed or substantially performed.
The payment relates to non-refundable fees as described in these Terms.
The request otherwise falls outside the scope of this Cancellations and Refunds section.

7. Changes to This Policy

Elite Projects may update or modify this Cancellations and Refunds section from time to time. Any changes will become effective upon publication within the Application or through other appropriate means of notification. Continued use of the Application after such changes constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us:

Email: elmandoub@eliteprojectsqatarcom
Phone: +974 7000 3161
Address: 2nd Floor, Office 21, Al Yamama Building, Street 340 Near Family Food Land, Salwa Rd, Doha, Qatar